Terms & Conditions
CONFIRMATIONShortly after you have placed your order you will receive a confirmation e-mail from us. We recommend that you go over your order and save your order confirmation if you need to contact our customer service. Please let us know right away if you don't agree with the order.
DELIVERY TIMES
Please be advised that during SALE delivery times may be longer than usual.
You will receive your delivery confirmation by e-mail as soon as we ship your order.
Within Sweden: 2-4 business days
Europe & rest of the world: 3-5 business days.
These delivery times does not include any delays that might happen with your delivery courier.
If the product you are ordering is not in stock the delivery time is stated at the product page; between 5-7 days, 2-3 weeks, 4-5 weeks or 6-8 weeks if nothing else is mentioned. These delivery times does not include any delays that might happen with delivery. We will inform you if the product will be available earlier than stated. All our deliveries are made by DHL, you will receive a notice by text message or e-mail when the order is ready to be shipped and once your order is ready to be picked-up at your nearest DHL & PostNord pick-up point.
SHIPPING COSTS
All shipping costs are to be paid by the customer.
• Sweden:
Shipping within Sweden is free for orders of 600 SEK and above. Below 600 SEK the freight cost is 59 SEK.
Returns on full price items are 59 SEK, however, during Sale the return fee is 79 SEK.
• Within Europe:
Shipping within Europe starts at 200 SEK (20 EURO).
Returns from Europe is paid for by the customer.
• Rest of the world:
Shipping to the rest of the world starts at 375 SEK (42 USD).
Returns from rest of the world is paid for by the customer.
All extra charges, costs and additional fees must be paid for by the customer. If not Oak & Co. will deduct these from your credit.
PRICE AND PAYMENT
Every product is shown including tax. You can see the total price including all fees, taxes, shipping and method of payment in the shopping cart. Our partner PAYPAL guarantees that every purchase will be safe and that your card information is protected. Swedish customers also have the option of paying with KLARNA. You will be charged an extra fee of 39 SEK if you choose to pay with KLARNA. Your invoice will be sent to you with your order.
RETURNS, EXCHANGES AND MONEY-BACK GUARANTEE
Our return policy is 14 days after the product has been delivered to your nearest DHL service point or, if you live outside of Sweden, to you in person. Returning a product is to be done on the customers expense if it is within Sweden. Oak & Co. shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service. Returned goods from Europe/Rest of the world is paid by the customer. Returned products/services are to be sent as letters or postal packages, and not for COD. The products are to be returned in original condition and cannot have been used. The item/items will be returned in original condition. I.e. that they are not used, all original labels, tags and seals remain on the products as when you received the goods. Always enclose the original packaging and designer tags. If the order is not returned within the 14 days, the freight back to the customer is to be done at the customers expense.
Return address:
Oak & Co.
Tulpans Väg 16
822 31 Alfta, Sweden
info@oakandco.se
All packages sent to Oak & Co. must have a valid tracking number, and must be sent as a business package, NOT as a post package.
TRANSPORT DAMAGE OR LOST IN TRANSIT
All Oak & Co. products are insured against theft and damage while the product is in transfer. When the transfer is complete and the customer has received the package it is no longer under our insurance. Please don't hesitate to contact us if you want to report any damage or lost goods. Oak & Co. can not be held responsible for any items lost in transit. Does this happen refundable goods and any shipping charges back to the customer. Please note: when making and international return or exchange, always state "for exchange" on the package. Without such notice, the package is at risk for additional costs for customs and taxes. Oak & Co. does not cover any of these costs.
COLORS AND IMAGES
Please have in mind that we cannot guarantee that our pictures will exact reproduce the true appearance of a product. However, we are doing our best in having pictures that are as accurate as possible.
FORCE MAJEURE
Oak& Co. is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements.
VAT number: 556271-4427. For any further information or questions please contact us at info@oakandco.se
PRIVACY POLICY & COOKIES
By agreeing to our Terms & Conditions you agree to our Privacy Policy & Cookies. We encourage you to read our full Privacy Policy & Cookies here.
CUSTOMER SERVICE
For any questions, please contact us via email info@oakandco.com it may take up to 48H for us to reply, for urgent inquiries give us a call at +46 (0)8-570 332 32, we will answer weekdays 9am-5pm, closed for lunch 12am-1pm.
